1
Purpose and scope
Know-your-client and anti-money-laundering procedures reduce identity misuse and suspicious financial activity. Comptérance presents this information so a Canadian user can understand the practical purpose, the choices that remain under the user’s control, and the point at which support or an independent professional may be appropriate.
For Purpose and scope on the Aml Kyc page, relevant activity and material settings are made visible so the issue is not hidden behind technical language. Review the information shown on screen, keep contact details current, and ask support before acting when an instruction, fee, condition or request is unclear.
Nothing in this Purpose and scope section promises a trading result or removes market risk. Conditions and third-party rules can change, so funding, configuration and continued use should remain consistent with the user’s objectives, financial position and tolerance for loss.
2
What KYC means
Identity information is compared with reliable evidence before services are activated. Comptérance presents this information so a Canadian user can understand the practical purpose, the choices that remain under the user’s control, and the point at which support or an independent professional may be appropriate.
For What KYC means on the Aml Kyc page, relevant activity and material settings are made visible so the issue is not hidden behind technical language. Review the information shown on screen, keep contact details current, and ask support before acting when an instruction, fee, condition or request is unclear.
Nothing in this What KYC means section promises a trading result or removes market risk. Conditions and third-party rules can change, so funding, configuration and continued use should remain consistent with the user’s objectives, financial position and tolerance for loss.
3
What AML means
Risk assessment and transaction monitoring help identify behaviour that may require review. Comptérance presents this information so a Canadian user can understand the practical purpose, the choices that remain under the user’s control, and the point at which support or an independent professional may be appropriate.
For What AML means on the Aml Kyc page, relevant activity and material settings are made visible so the issue is not hidden behind technical language. Review the information shown on screen, keep contact details current, and ask support before acting when an instruction, fee, condition or request is unclear.
Nothing in this What AML means section promises a trading result or removes market risk. Conditions and third-party rules can change, so funding, configuration and continued use should remain consistent with the user’s objectives, financial position and tolerance for loss.
4
Why verification is required
Verification supports fraud prevention, account security and applicable legal obligations. Comptérance presents this information so a Canadian user can understand the practical purpose, the choices that remain under the user’s control, and the point at which support or an independent professional may be appropriate.
For Why verification is required on the Aml Kyc page, relevant activity and material settings are made visible so the issue is not hidden behind technical language. Review the information shown on screen, keep contact details current, and ask support before acting when an instruction, fee, condition or request is unclear.
Nothing in this Why verification is required section promises a trading result or removes market risk. Conditions and third-party rules can change, so funding, configuration and continued use should remain consistent with the user’s objectives, financial position and tolerance for loss.
5
Documents we may request
A valid government photo ID and recent proof of address may be requested, along with a live selfie where necessary. Comptérance presents this information so a Canadian user can understand the practical purpose, the choices that remain under the user’s control, and the point at which support or an independent professional may be appropriate.
For Documents we may request on the Aml Kyc page, relevant activity and material settings are made visible so the issue is not hidden behind technical language. Review the information shown on screen, keep contact details current, and ask support before acting when an instruction, fee, condition or request is unclear.
Nothing in this Documents we may request section promises a trading result or removes market risk. Conditions and third-party rules can change, so funding, configuration and continued use should remain consistent with the user’s objectives, financial position and tolerance for loss.
6
Verification process
Registration is followed by data submission, automated checks, possible manual review and a result notice. Comptérance presents this information so a Canadian user can understand the practical purpose, the choices that remain under the user’s control, and the point at which support or an independent professional may be appropriate.
For Verification process on the Aml Kyc page, relevant activity and material settings are made visible so the issue is not hidden behind technical language. Review the information shown on screen, keep contact details current, and ask support before acting when an instruction, fee, condition or request is unclear.
Nothing in this Verification process section promises a trading result or removes market risk. Conditions and third-party rules can change, so funding, configuration and continued use should remain consistent with the user’s objectives, financial position and tolerance for loss.
7
Additional due diligence
Higher-risk circumstances may require source-of-funds information or further supporting documents. Comptérance presents this information so a Canadian user can understand the practical purpose, the choices that remain under the user’s control, and the point at which support or an independent professional may be appropriate.
For Additional due diligence on the Aml Kyc page, relevant activity and material settings are made visible so the issue is not hidden behind technical language. Review the information shown on screen, keep contact details current, and ask support before acting when an instruction, fee, condition or request is unclear.
Nothing in this Additional due diligence section promises a trading result or removes market risk. Conditions and third-party rules can change, so funding, configuration and continued use should remain consistent with the user’s objectives, financial position and tolerance for loss.
8
Review timing
Timing depends on document quality, matching information and whether manual review is necessary. Comptérance presents this information so a Canadian user can understand the practical purpose, the choices that remain under the user’s control, and the point at which support or an independent professional may be appropriate.
For Review timing on the Aml Kyc page, relevant activity and material settings are made visible so the issue is not hidden behind technical language. Review the information shown on screen, keep contact details current, and ask support before acting when an instruction, fee, condition or request is unclear.
Nothing in this Review timing section promises a trading result or removes market risk. Conditions and third-party rules can change, so funding, configuration and continued use should remain consistent with the user’s objectives, financial position and tolerance for loss.
9
Reasons for delay or refusal
Unreadable, expired, altered or inconsistent documents can pause or end a review. Comptérance presents this information so a Canadian user can understand the practical purpose, the choices that remain under the user’s control, and the point at which support or an independent professional may be appropriate.
For Reasons for delay or refusal on the Aml Kyc page, relevant activity and material settings are made visible so the issue is not hidden behind technical language. Review the information shown on screen, keep contact details current, and ask support before acting when an instruction, fee, condition or request is unclear.
Nothing in this Reasons for delay or refusal section promises a trading result or removes market risk. Conditions and third-party rules can change, so funding, configuration and continued use should remain consistent with the user’s objectives, financial position and tolerance for loss.
10
Transaction monitoring
Transactions may be assessed for patterns inconsistent with the account profile or applicable requirements. Comptérance presents this information so a Canadian user can understand the practical purpose, the choices that remain under the user’s control, and the point at which support or an independent professional may be appropriate.
For Transaction monitoring on the Aml Kyc page, relevant activity and material settings are made visible so the issue is not hidden behind technical language. Review the information shown on screen, keep contact details current, and ask support before acting when an instruction, fee, condition or request is unclear.
Nothing in this Transaction monitoring section promises a trading result or removes market risk. Conditions and third-party rules can change, so funding, configuration and continued use should remain consistent with the user’s objectives, financial position and tolerance for loss.
11
User responsibilities
Users must provide accurate, current and authentic information and respond promptly to lawful requests. Comptérance presents this information so a Canadian user can understand the practical purpose, the choices that remain under the user’s control, and the point at which support or an independent professional may be appropriate.
For User responsibilities on the Aml Kyc page, relevant activity and material settings are made visible so the issue is not hidden behind technical language. Review the information shown on screen, keep contact details current, and ask support before acting when an instruction, fee, condition or request is unclear.
Nothing in this User responsibilities section promises a trading result or removes market risk. Conditions and third-party rules can change, so funding, configuration and continued use should remain consistent with the user’s objectives, financial position and tolerance for loss.
12
Data retention and security
Verification records are protected and retained only for service and legal purposes described in the Privacy Policy. Comptérance presents this information so a Canadian user can understand the practical purpose, the choices that remain under the user’s control, and the point at which support or an independent professional may be appropriate.
For Data retention and security on the Aml Kyc page, relevant activity and material settings are made visible so the issue is not hidden behind technical language. Review the information shown on screen, keep contact details current, and ask support before acting when an instruction, fee, condition or request is unclear.
Nothing in this Data retention and security section promises a trading result or removes market risk. Conditions and third-party rules can change, so funding, configuration and continued use should remain consistent with the user’s objectives, financial position and tolerance for loss.
13
Data recipients
Specialist verification providers, infrastructure suppliers and public authorities may receive limited data where necessary. Comptérance presents this information so a Canadian user can understand the practical purpose, the choices that remain under the user’s control, and the point at which support or an independent professional may be appropriate.
For Data recipients on the Aml Kyc page, relevant activity and material settings are made visible so the issue is not hidden behind technical language. Review the information shown on screen, keep contact details current, and ask support before acting when an instruction, fee, condition or request is unclear.
Nothing in this Data recipients section promises a trading result or removes market risk. Conditions and third-party rules can change, so funding, configuration and continued use should remain consistent with the user’s objectives, financial position and tolerance for loss.
14
Canadian compliance
Controls are designed around applicable Canadian obligations and the actual services made available. Comptérance presents this information so a Canadian user can understand the practical purpose, the choices that remain under the user’s control, and the point at which support or an independent professional may be appropriate.
For Canadian compliance on the Aml Kyc page, relevant activity and material settings are made visible so the issue is not hidden behind technical language. Review the information shown on screen, keep contact details current, and ask support before acting when an instruction, fee, condition or request is unclear.
Nothing in this Canadian compliance section promises a trading result or removes market risk. Conditions and third-party rules can change, so funding, configuration and continued use should remain consistent with the user’s objectives, financial position and tolerance for loss.
15
Contact and support
Questions about verification can be sent to the Client Support & Compliance team. Comptérance presents this information so a Canadian user can understand the practical purpose, the choices that remain under the user’s control, and the point at which support or an independent professional may be appropriate.
For Contact and support on the Aml Kyc page, relevant activity and material settings are made visible so the issue is not hidden behind technical language. Review the information shown on screen, keep contact details current, and ask support before acting when an instruction, fee, condition or request is unclear.
Nothing in this Contact and support section promises a trading result or removes market risk. Conditions and third-party rules can change, so funding, configuration and continued use should remain consistent with the user’s objectives, financial position and tolerance for loss.
