1
Why this notice exists
Fraudsters may copy a company name, logo or website layout to make an unrelated request look credible. Comptérance presents this information so a Canadian user can understand the practical purpose, the choices that remain under the user’s control, and the point at which support or an independent professional may be appropriate.
For Why this notice exists on the Fraud Warning page, relevant activity and material settings are made visible so the issue is not hidden behind technical language. Review the information shown on screen, keep contact details current, and ask support before acting when an instruction, fee, condition or request is unclear.
Nothing in this Why this notice exists section promises a trading result or removes market risk. Conditions and third-party rules can change, so funding, configuration and continued use should remain consistent with the user’s objectives, financial position and tolerance for loss.
2
Cloned companies and websites
A similar domain, altered spelling or copied branding does not establish that a website belongs to Comptérance. Comptérance presents this information so a Canadian user can understand the practical purpose, the choices that remain under the user’s control, and the point at which support or an independent professional may be appropriate.
For Cloned companies and websites on the Fraud Warning page, relevant activity and material settings are made visible so the issue is not hidden behind technical language. Review the information shown on screen, keep contact details current, and ask support before acting when an instruction, fee, condition or request is unclear.
Nothing in this Cloned companies and websites section promises a trading result or removes market risk. Conditions and third-party rules can change, so funding, configuration and continued use should remain consistent with the user’s objectives, financial position and tolerance for loss.
3
Requests we never make
Support will never ask for a password, one-time authentication code or unrestricted account access key. Comptérance presents this information so a Canadian user can understand the practical purpose, the choices that remain under the user’s control, and the point at which support or an independent professional may be appropriate.
For Requests we never make on the Fraud Warning page, relevant activity and material settings are made visible so the issue is not hidden behind technical language. Review the information shown on screen, keep contact details current, and ask support before acting when an instruction, fee, condition or request is unclear.
Nothing in this Requests we never make section promises a trading result or removes market risk. Conditions and third-party rules can change, so funding, configuration and continued use should remain consistent with the user’s objectives, financial position and tolerance for loss.
4
Check before sharing information
Confirm the domain and published support email before sending personal or financial information. Comptérance presents this information so a Canadian user can understand the practical purpose, the choices that remain under the user’s control, and the point at which support or an independent professional may be appropriate.
For Check before sharing information on the Fraud Warning page, relevant activity and material settings are made visible so the issue is not hidden behind technical language. Review the information shown on screen, keep contact details current, and ask support before acting when an instruction, fee, condition or request is unclear.
Nothing in this Check before sharing information section promises a trading result or removes market risk. Conditions and third-party rules can change, so funding, configuration and continued use should remain consistent with the user’s objectives, financial position and tolerance for loss.
5
If you suspect impersonation
Stop contact, preserve messages and transaction references, notify your bank where relevant and email Comptérance support. Comptérance presents this information so a Canadian user can understand the practical purpose, the choices that remain under the user’s control, and the point at which support or an independent professional may be appropriate.
For If you suspect impersonation on the Fraud Warning page, relevant activity and material settings are made visible so the issue is not hidden behind technical language. Review the information shown on screen, keep contact details current, and ask support before acting when an instruction, fee, condition or request is unclear.
Nothing in this If you suspect impersonation section promises a trading result or removes market risk. Conditions and third-party rules can change, so funding, configuration and continued use should remain consistent with the user’s objectives, financial position and tolerance for loss.
6
Limits of control
We work to identify misuse of our name, but independent criminal activity may remain undiscovered for a period of time. Comptérance presents this information so a Canadian user can understand the practical purpose, the choices that remain under the user’s control, and the point at which support or an independent professional may be appropriate.
For Limits of control on the Fraud Warning page, relevant activity and material settings are made visible so the issue is not hidden behind technical language. Review the information shown on screen, keep contact details current, and ask support before acting when an instruction, fee, condition or request is unclear.
Nothing in this Limits of control section promises a trading result or removes market risk. Conditions and third-party rules can change, so funding, configuration and continued use should remain consistent with the user’s objectives, financial position and tolerance for loss.
